Return Policy

Introduction

GUIDELINE RK LLC is committed to providing the highest level of service to our clients. This Return Policy outlines the terms and procedures for refunds for our 401(k) retirement plan administration services.

Given the nature of our services in financial planning and retirement plan administration, returns are governed by specific conditions outlined below.

1. General Provisions

1.1 Policy Applicability

This policy applies to all services provided by GUIDELINE RK LLC, including:

• 401(k) plan administration
• Investment advisory services
• Regulatory compliance services
• Payroll system integration
• Plan participant support

1.2 Nature of Services

Our services are advisory and administrative in nature. Once service delivery has begun and client data has been processed, refunds may be limited in accordance with the conditions described in this policy.

2. Refund Conditions

2.1 Cooling-Off Period

Clients are entitled to a full refund within 30 days of signing the agreement, provided the following conditions are met:

• Written notice of contract termination is provided within the 30-day period
• The 401(k) plan has not been activated or become operational
• No participant contributions have been made
• No investment transactions have been executed

2.2 Partial Refund

After the 30-day cooling-off period expires, but within the first 90 days of service, clients may be eligible for a partial refund:

• 50% refund of monthly payments for unused months
• Deduction of costs for services already rendered (plan setup, documentation preparation)
• No refund for months in which services were actively provided

2.3 Non-Refundable Payments

The following payments are non-refundable under any circumstances:

• One-time fees for plan setup and launch
• Fees for transferring existing plans
• Payments for advisory services already rendered
• Costs for preparing regulatory documentation and reporting
• Third-party fees (custodial services, audit)

3. Refund Procedure

3.1 Submitting a Request

To initiate the refund process, the client must:

1. Submit a written refund request via email: guideline@rkguideline.com
2. Provide the contract number and reason for the refund request
3. Provide proof of payment (receipts, statements)
4. Complete the refund request form (provided upon request)

3.2 Processing Timeline

GUIDELINE RK LLC commits to:

• Acknowledge receipt of the request within 2 business days
• Review the request within 10 business days
• Notify the client of the decision in writing
• Process the refund within 30 days of approval

3.3 Refund Method

Refunds will be processed using the same payment method as the original transaction. If this is not possible, an alternative method will be used in consultation with the client.

4. Special Cases

4.1 Technical Issues

If services cannot be provided due to technical issues on the part of GUIDELINE RK LLC:

• The client is entitled to a prorated refund for the period of service unavailability
• The refund is calculated based on the number of days of unavailability
• Compensation is provided automatically or upon client request

4.2 Breach of Service Terms

If GUIDELINE RK LLC materially breaches the terms of the contract:

• The client is entitled to a full refund for the current service period
• Compensation for documented losses may be available
• Contract termination without penalty

4.3 Force Majeure

In the event of force majeure circumstances (natural disasters, military actions, legislative changes) making service delivery impossible, refunds will be provided on a prorated basis for the unused service period.

5. Exceptions

Refunds will not be provided in the following cases:

• Client violation of contract terms or usage policy
• Client provision of false or incomplete information
• Client refusal to cooperate in the service delivery process
• Changes in market conditions or investment results
• Disagreement with investment strategy after implementation
• Refund request after 90 days from the start of service

6. Disputes and Conflict Resolution

6.1 Pre-Litigation Settlement

In the event of disputes regarding refunds:

1. The client must submit a written complaint to: guideline@rkguideline.com
2. GUIDELINE RK LLC will review the complaint within 15 business days
3. The parties will make good faith attempts to resolve the dispute through negotiation
4. Mediation may be arranged if necessary

6.2 Arbitration

If the dispute cannot be resolved pre-litigation, it shall be resolved through arbitration in accordance with the rules of the American Arbitration Association applicable in the State of California.

7. Contact Information

For all questions related to refunds, please contact:

8. Policy Changes

GUIDELINE RK LLC reserves the right to make changes to this Return Policy. All changes will:

• Be published on our website with the date of last update
• Be communicated to clients via email at least 30 days before taking effect
• Not be applied retroactively to existing contracts without client consent

Continued use of our services after changes take effect constitutes acceptance of the updated policy.